1. Product and account support
For questions about Spot Pro, your account, your salon or billing, write to contact@spotks.com.
Logged-in owners can also use help from the Spot Pro dashboard so the request includes useful account context.
2. Billing and Paddle orders
For subscription, payment, invoice or refund requests, contact contact@spotks.com or use Paddle support when the order is processed by Paddle.
Paddle may provide payment support and transaction documents when Paddle acts as Merchant of Record.
3. Legal and privacy requests
Requests about personal data, GDPR rights, legal notices or terms of use should be sent to contact@spotks.com.
We may ask for additional information to verify the requester's identity or authority over the relevant professional workspace.